The Aftersales Market In Europe: A Challenge – And An Opportunity | By Jörg Höhner (Hospitality Net)
Who is behind the warranty that you're considering? An extended auto warranty may be backed by an independent warranty company (these are known as aftermarket warranties) or by the covered vehicle's manufacturer. Knowing who will be underwriting your policy can give you insight into the strengths and weaknesses of the contract you're considering. Manufacturer-backed warranties score very highly when it comes to ease of use. However, aftermarket warranties are often cheaper. (If you opt to purchase an aftermarket warranty, take a look at how the company's financial strength has been rated by A.M. Best and/or Standard & Poor's; this will give you an indication as to its ability to pay your claim. Your safest bet is to choose a company that has a minimum "A" rating with Standard & Poor's, and/or a minimum "A" or "A-" rating with A.M. Best.)
The Aftersales Market In Europe: A Challenge – And An Opportunity | By Jörg Höhner (Hospitality Net)
Loyal customers deliver more revenue over time, generate more profit and add more value than other customers. This is true for every industry. However, depending on their own maturity, companies in some industries prosper because of the industry's enormous growth rate and, unfortunately, realize only when the growth curve flattens they should have better thought about how to keep customers loyal ...
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Neighbors petition city to prohibit car dwellers (The Joplin Globe)
PITTSBURG, Kan. — Neighbors say they are fed up with a man who has been living in a parked car in his back yard for at least seven years, and who they say is disturbing the peace with loud music and obscenity-laced tirades.
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The Aftersales Market In Europe: A Challenge – And An Opportunity | By Jörg Höhner (Hospitality Net)
After warranty assistance (AWA) is offered to customers who pursue help in paying for repairs that are past the standard factory warranty period. AWA cannot be used if the customer has an extended warranty available that covers the repair. Time and/or mileage restrictions exist with AWA just like any other auto warranty and if you are outside of the parameters, you are not eligible for assistance. For some programs, only original owners are eligible. It's no surprise that not every customer is going to be entitled to coverage. Not all of the manufacturers offer this type of program. However, based on our experience several manufacturers do have some sort of program in place.
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